IT - Application Support Engineer (MANDARIN Speaking)

Reposted Yesterday
Be an Early Applicant
3 Locations
In-Office or Remote
Mid level
Fintech • Payments • Financial Services
The Role
As an Application Support Engineer, you will provide top-tier assistance for ZEAL products, handle incident management, and collaborate globally to improve system performance.
Summary Generated by Built In
Description

About the role

This role will be based in Kuala Lumpur, Malaysia.

As a Engineer, you’ll join a global team dedicated to providing ZEAL Products with top-tier assistance. Your role is to ensure support across various departments, including key stakeholders Customer Service, Product, Engineering, IT and others. From answering general queries about system behavior to serving as the first responder during major incidents, your expertise will be invaluable.

Key Responsibilities

  • Gain in-depth knowledge of ZEAL products, their capabilities, and how ZEAL systems integrate with them. Collaborate with teams across ZEAL to build this understanding.
  • Handle incident and problem management activities from start to end.
  • Respond to and resolve inquiries via Jira support queues and, for critical issues, offer Teams assistance.
  • Independently and collaboratively tackle user-reported problems, working closely with engineering teams.
  • Maintain system availability and functionality in line with SLAs, assist with server-level upgrades and patches, and participate in disaster recovery exercises.
  • Share insights, document knowledge, and track trends in user-reported issues to enable global team effectiveness
Requirements
  • Over 3 years in a technical support role, with familiarity in tools like Kibana, Grafana, PagerDuty, and Unix/Linux environments as well as general support.
  • Proficient in testing and debugging REST APIs, analyzing logs, and querying databases (PostgreSQL, MySQL, MariaDB).
  • Basic experience with programming languages like Python, C#, or Java (though not a developer role).
  • Excellent at prioritization and setting expectations while addressing immediate challenges.
  • Thrive in fast-paced, reactive environments and proactively identifies areas for improvement.
  • Experienced in managing multiple high-severity incidents simultaneously, with a background in incident management preferred.
  • Open to 24/7 support shifts and handling incidents outside regular hours.
  • Ready to collaborate with global teams across engineering, implementation, customer support, and operations.
  • Work effectively with diverse colleagues in multiple time zones.
  • Read, write and speak English and Mandarin fluently
Benefits
  • Life Insurance
  • Medical Coverage
  • Optical Coverage
  • Meal Allowance
  • Travel Allowance
  • Health & Fitness Subsidy
  • Long Service Rewards
  • Staff Referral Bonus Program

Interview process:

  • First session with TA team – 30-minutes
  • First Interview with Hiring Manager – 1-hour
  • Final interview with Head of Dept – 45-mins

Top Skills

C#
Grafana
Java
Kibana
Mariadb
MySQL
Pagerduty
Postgres
Python
Unix/Linux
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The Company
Amsterdam
348 Employees
Year Founded: 2017

What We Do

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe
Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hubs located in Cyprus and Netherlands
We are a product and people focused company who are passionate about growth, innovative technology, and collaboration

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